01
A designated contact before work begins
The owner can nominate someone they trust to coordinate the service. Before the visit, it is agreed who will pass on instructions and who can authorise changes to the planned work.
Work carried out with professionalism and discretion
Discreet technical maintenance for VIP clients in Madrid
Queda de Lujo handles technical maintenance needs for VIP clients and personalities in Madrid, primarily within the M-30. Discretion means agreeing in advance who authorises access, which areas are involved and who should be kept informed.
24-hour assistance · 623 80 71 99
02
Information limited to the technical need
When reporting an issue, describe the problem and provide only the information relevant to assessing it. If you send photographs via WhatsApp, avoid including documents, personal belongings or images of rooms unrelated to the work.
03
Access and communication tailored to each visit
Procedures are agreed in advance, including the work areas and the communication channel with the nominated contact. Assistance is available 24 hours a day, every day; the specific access time is coordinated for each job.
Before requesting the service
Information to prepare.
- Authorised contact for coordination
- Technical description without unnecessary details
- Clearly defined work areas
- Property access instructions
- Criteria for authorising changes
Direct assistance
Agree how the work should be carried out
Contact us via WhatsApp with details of the issue, the area of Madrid and who will coordinate the visit. Share the access and communication instructions needed to assess the service requirements.
Frequently asked questions
- What does discreet maintenance involve?
- It means organising the work professionally, following access and communication instructions agreed in advance. No special procedure is assumed: specific needs must be raised and confirmed before the service.
- Can my assistant or representative coordinate it?
- Yes, you can nominate a contact to manage the request via WhatsApp. It is advisable to clarify from the outset whether that person can also authorise additional work or must consult you first.
- What are the maintenance rates?
- The scheduled call-out rate is 65 € and the urgent call-out rate is 85 €, both including the first hour; each additional hour costs 45 €. Materials are charged at cost plus 15 %, with no travel charge within the M-30 and a charge of 20 € beyond it up to the M-40. All prices exclude VAT.