Frequently asked questions.
Straight answers on how we work, what we cover, how billing works and how to request a quote with photos.
What is Queda de Lujo?
Queda de Lujo is a technical maintenance and repair service for luxury homes, standard and high-end short-let flats, private owners and VIP clients in Madrid. Every job closes with a digital report and before/after photos.
Who is it for?
We serve luxury homeowners, short-let management agencies and conciergeries, holiday-rental operators and private clients who need professionalism, speed and discretion.
What is your service area?
No call-out charge inside the M-30, based in Sol, Madrid. Up to the M-40 we add a €20 per-visit supplement.
How quickly do you respond?
For emergencies we respond in under four hours inside the M-30. Scheduled jobs are booked within 24-48 hours.
What is the difference between an emergency and a scheduled job?
Emergency service (€85) prioritises a response in under four hours. A scheduled job (€65) is booked within 24-48 hours. Both include the first hour of labour and a photo report.
How do materials work?
Materials are always invoiced at the supplier's cost plus a 15% handling fee. The original receipt or invoice is provided.
How do I pay?
Emergencies and inspections are invoiced per job. The flat-rate plan is charged monthly by direct debit.
What is the flat-rate plan?
Monthly maintenance of €30 per flat with one job of up to one hour included. Minimum 10 flats and a six-month term. Each extra job is quoted at €50.
Do you serve private homeowners?
Yes. Although many clients are property managers and short-let owners, we also serve private homes, second residences and luxury properties.
How do you guarantee discretion for VIP clients?
We agree in advance on the contact person, schedule and access protocol. Documentation is private and photos are only shared with the authorised contact.
What about appliances under warranty?
If the appliance is under warranty we always recommend the official service to avoid losing coverage.
Do you do full renovations or complete painting?
No. We do not carry out full renovations, complete repaints, major building work or full new installations.
How do I request a quote with photos?
Use the form at /en/request-a-quote, select the services, describe measurements and attach up to 6 photos. You will receive a written assessment within 24 working hours.
What does the compliance inspection include?
For €75 per flat we photographically review mandatory equipment, minimum surfaces and maximum occupancy under the March 2026 Madrid regional decree, and deliver a PDF report.
Do you work with home insurance?
Yes. The lead technician has over ten years' experience in home insurance assistance, so deadlines, reports and documentation are handled to insurance standards.
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