Does insurance cover the leak repair?

Many policies cover leak location and resulting damage but not always the pipe itself. Your insurer confirms this; we provide the technical report.

Can you attend while the insurer is slow?

Yes. You can instruct us directly to contain the damage, and that work is documented in case it is claimed later.

What does a visit cost?

Emergency €85, scheduled €65, first hour included. Additional hour €45. Materials at cost + 15%. VAT excluded.

Insurance · Water damage

Water damage repairs and home insurance claims in Madrid

Stop the water. Document it. Then repair it.

Water damage is the most common household claim: a bathroom leak, a burst hose, damp appearing on the neighbour's ceiling. We attend, isolate the source, document the condition with photographs and issue a clear report you can submit to your insurer, or that the insurer can use to process the file.

Open a job request on WhatsApp

Direct line · 623 80 71 99

What we do

Locate the leak in accessible areas and isolate the affected supply.
Replace hoses, valves, taps, traps and cistern mechanisms.
Temporary containment while authorisation or drying is pending.
Photographs of the damage in your home and in the affected neighbour's.
A report with apparent cause, work carried out and outstanding items.
Sealant and finishing repairs once the area has dried.

Close the stopcock

Isolate the mains or the affected zone and switch off power if water reaches sockets or light fittings.

Photograph everything early

The initial condition matters in a claim. Photograph floor, walls, ceiling and any damaged furniture or belongings.

Notify the insurer and us

The insurer opens the file; we can attend to contain the damage and leave the report you need to continue.

Clear rates

The price, before we continue.

Scheduled visit: €65 including the first hour. Urgent call-out: €85. Additional hour: €45. Materials at cost plus 15%, with the supplier invoice. Prices exclude VAT.

No travel charge inside the M-30; €20 up to the M-40.

What to keep in mind

We do not decide whether a claim is covered: your insurer assesses cover.
A hidden leak beneath flooring or inside a wall is documented before anything is opened.
Damage to communal stacks or shared elements is identified and recorded for the building.
Full rebuilding, painting and masonry are quoted separately.

Frequently asked questions

Does insurance cover the leak repair?: Many policies cover leak location and resulting damage but not always the pipe itself. Your insurer confirms this; we provide the technical report.
Can you attend while the insurer is slow?: Yes. You can instruct us directly to contain the damage, and that work is documented in case it is claimed later.
What does a visit cost?: Emergency €85, scheduled €65, first hour included. Additional hour €45. Materials at cost + 15%. VAT excluded.