Do you work with every insurer?

We can work with any insurer, broker, intermediary or assistance company that appoints and authorises us. We do not claim existing agreements with every insurer.

What instructions do you accept?

First response and minor plumbing, electrical, locksmith and handyman repairs, within the agreed scope and our capabilities.

How is a claim documented?

With a digital report, description of findings, before-and-after photographs, materials used and any additional work requiring authorisation.

Professional partnership

Repair provider for insurers and home claims in Madrid

A local provider that is traceable and easy to coordinate.

Queda de Lujo is available to receive instructions from large or small insurers, brokerages, intermediaries, claims handlers and assistance companies. We can work with any organisation that appoints and authorises us; this page does not imply existing agreements with every insurer.

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Direct line · 623 80 71 99

Support for assistance networks

First attendance to contain a household incident and limit further damage.
Plumbing, electrical, locksmith and minor handyman repairs.
Visual checks, photographs and a written description of findings.
Authorised work with materials and time identified.
Access coordination with policyholders, tenants, managers or concierges.
Digital closure report with before-and-after photos and outstanding items.

Clear instruction

We receive the address, contact, cause of call-out, authorised scope, claim reference and reporting channel.

Traceability

We acknowledge receipt, arrange the visit and document diagnosis, work, materials and outcome.

Responsible escalation

If work exceeds a minor repair or needs building work or a registered specialist, we report it before extending scope.

Clear rates

The price, before we continue.

Scheduled visit: €65 including the first hour. Urgent call-out: €85. Additional hour: €45. Materials at cost plus 15%, with the supplier invoice. Prices exclude VAT.

No travel charge inside the M-30; €20 up to the M-40.

Information needed to assess onboarding

Area and approximate instruction volume in Madrid.
Claim types and authorisation limits per job.
Appointment targets, report formats and billing process.
The person responsible for supplier onboarding or approval.

Frequently asked questions

Do you work with every insurer?: We can work with any insurer, broker, intermediary or assistance company that appoints and authorises us. We do not claim existing agreements with every insurer.
What instructions do you accept?: First response and minor plumbing, electrical, locksmith and handyman repairs, within the agreed scope and our capabilities.
How is a claim documented?: With a digital report, description of findings, before-and-after photographs, materials used and any additional work requiring authorisation.