What is your response time?

Under four hours for emergencies inside the M-30, and an appointment within 24-48 hours for scheduled files.

What documentation do you provide?

A digital report with before/after photographs, description of the damage, work carried out, materials used and an invoice quoting the claim reference.

Can you be onboarded as a repair supplier?

Yes. We provide whatever documentation your procurement or repair-network team requires and accept your quality protocols and response times.

Partnerships · Insurance

Partnership agreements with insurers and brokers in Madrid

A dependable repair partner for your household claims.

Queda de Lujo is a Madrid technical team specialising in home assistance and small repairs. We handle water damage, plumbing, electrics, locksmith, glazing and finishing claims, with photographic documentation ready to attach to the file. We are looking for stable agreements with insurers, brokerages, intermediaries, claim handlers and assistance platforms.

+34 623 80 71 99 Open a job request on WhatsApp

What we bring to your network

Response in under four hours inside the M-30 for assigned emergencies.
Digital report with before/after photographs on every job, with date and address.
Written estimate in advance whenever spend authorisation requires it.
Direct contact with the policyholder, in Spanish and English, with a confirmed appointment.
Invoicing per file, quoting the claim and policy references.
Discretion in high-value homes, short-let flats and with VIP clients.

Value proposition

Geographic coverage

All of Madrid city, with no call-out charge inside the M-30 and €20 up to the M-40. Also the metropolitan ring: Alcobendas, San Sebastián de los Reyes, Pozuelo, Las Rozas, Majadahonda, Getafe, Leganés, Alcorcón, Móstoles, Alcalá de Henares, Tres Cantos and Rivas-Vaciamadrid.

Types of file

Water damage and leak tracing, blockages, electrical faults and consumer units, emergency locksmith work, glazing, air conditioning, paint and finishing touch-ups after a claim, and low-value handyman jobs that many networks prefer to outsource.

Reference rates

Scheduled visit: €65 including the first hour. Urgent call-out: €85. Additional hour: €45. Materials at cost plus 15%, with the supplier invoice. Prices exclude VAT. No call-out charge inside the M-30, €20 up to the M-40.

Supplier onboarding

We can complete your approval process: tax documentation, public liability insurance, quality protocol, agreed response times and report format. We do not claim signed agreements with every company. We work with any entity, large or small, that assigns and authorises the service, and we can be onboarded as a repair supplier under your documentation requirements.

Operating process

01
You assign the file through the private portal, by phone or by email, quoting the claim reference.
02
We confirm receipt and contact the policyholder to book the appointment.
03
Technical visit: diagnosis, photographs and, where possible, repair on the same visit.
04
If spend authorisation is needed, we send a written estimate before continuing.
05
Closure with a before/after photo report and an invoice referencing the file.
06
You can check the status of every assistance in the private portal at any time.

Already working with us: open the claims portal

Frequently asked questions

Do you work with every insurance company?: We do not claim signed agreements with every company. We work with any entity, large or small, that assigns and authorises the service, and we can be onboarded as a repair supplier under your documentation requirements.
What is your response time?: Under four hours for emergencies inside the M-30, and an appointment within 24-48 hours for scheduled files.
What documentation do you provide?: A digital report with before/after photographs, description of the damage, work carried out, materials used and an invoice quoting the claim reference.
What are your rates?: Scheduled visit: €65 including the first hour. Urgent call-out: €85. Additional hour: €45. Materials at cost plus 15%, with the supplier invoice. Prices exclude VAT. No call-out charge inside the M-30, €20 up to the M-40.
Can you be onboarded as a repair supplier?: Yes. We provide whatever documentation your procurement or repair-network team requires and accept your quality protocols and response times.

Quedadelujo@quedadelujo.es Open a job request on WhatsApp