Per job (price per service)
Each assistance is paid at a fixed rate. It is the simplest model and the best fit for variable volumes. Agree in advance the price of the visit, the additional hour and the materials criterion.
Guide · Insurers and intermediaries
How to outsource handyman and home assistance services
Models, requirements and a checklist for choosing a repair supplier.
This guide is aimed at insurers, brokerages, intermediaries, claim handlers and assistance companies that need to resolve low and medium value files in Madrid without losing control or traceability. It explains the usual outsourcing models, the requirements worth demanding from a repairer and how to compare proposals before signing.
When outsourcing makes sense
- Low-value files where internal handling costs more than the repair itself.
- Peaks of out-of-hours, weekend or bank-holiday emergencies.
- Areas where the in-house network cannot meet the committed response time.
- Mixed jobs a single trade cannot cover: plumbing plus masonry and paint.
- Verification visits and photo reports before deciding on cover.
Outsourcing models
Agreed schedule of rates
The insurer defines a schedule by type of work and the supplier accepts it. It gives cost predictability but requires a detailed catalogue of items and a clear procedure for anything outside it.
Retainer per portfolio
A monthly fee covers a number of jobs across a portfolio of homes. It fits managed property portfolios and assistance products with recurring use.
Mixed network
An in-house network handles the bulk of the volume while local suppliers cover emergencies, specific areas or specific trades. It is the most common model when response time is critical.
What to always require
Valid public liability insurance, tax and employment registration, a response-time protocol, a mandatory photo report, a written estimate above a threshold and an invoice referencing the file. We do not claim signed agreements with every company. We work with any entity, large or small, that assigns and authorises the service, and we can be onboarded as a repair supplier under your documentation requirements.
Model comparison
| Model | Cost | Control | Best for |
|---|---|---|---|
| Per job | Variable, no monthly commitment | High per file | Irregular volume and one-off emergencies |
| Schedule of rates | Predictable per item | High if the schedule is detailed | Stable volume across many trades |
| Portfolio retainer | Fixed monthly fee | Medium, needs reporting | Managed property portfolios |
| Mixed network | Mixed | High for emergencies | Demanding response times |
Onboarding checklist
- 01
Up-to-date tax and employment documentation and valid public liability insurance.
- 02
Written commitment on response times for emergencies and scheduled visits.
- 03
Fixed rate for the visit, the additional hour and the materials criterion.
- 04
Report format with before/after photographs and the policyholder's signature.
- 05
Spend authorisation threshold and written-estimate procedure.
- 06
A single channel for assigning files and checking their status.
- 07
Protocol for dealing with policyholders, languages and confidentiality.
Frequently asked questions
- What is a reasonable handyman rate in Madrid?
- Scheduled visit: €65 including the first hour. Urgent call-out: €85. Additional hour: €45. Materials at cost plus 15%, with the supplier invoice. Prices exclude VAT. No call-out charge inside the M-30, €20 up to the M-40.
- How do you control the quality of an external supplier?
- With a mandatory photo report, times measured from assignment to arrival, a first-visit resolution rate and a periodic review of reopened files.
- Can you work within an existing schedule of rates?
- Yes, if the schedule covers the real items of the work. We review your catalogue and tell you which items fit and which need a separate estimate.
- Do you work with every insurer?
- We do not claim signed agreements with every company. We work with any entity, large or small, that assigns and authorises the service, and we can be onboarded as a repair supplier under your documentation requirements.
- How is a file sent to you?
- Through the private partner portal, by phone or by email. In the portal you can attach documentation and check the status of every assistance.