Locks
Jammed lock or door that will not close in Madrid
A guest locked out is a clock running.
A seized lock or a key box that will not open leaves the guest on the street and your phone ringing. We work on cylinders, locks, handles, door closers and key boxes inside the M-30, and leave a copy of the photo report.
Or call 623 80 71 99
Common cases
- The key goes in but will not turn, or turns halfway.
- The door only shuts with force: the frame or the hardware has moved.
- The key box will not open or the code is locked out.
- The smart lock will not respond: flat batteries or a misaligned bolt.
- The cylinder is worn after hundreds of check-ins.
What we do
- Replace security cylinders and cut key sets for the cleaning team.
- Adjust bolts, strike plates, hinges and frame clearances.
- Repair or replace handles, springs and door closers.
- Change batteries and recalibrate electronic locks and key boxes.
- Lubricate and service the mechanism.
What to do until we arrive
- Do not force the key: a snapped key inside makes the repair harder.
- Do not spray household oil into the cylinder; it clogs the mechanism.
- If the guest is outside, send us their number and we confirm a time with them directly.
- Photograph the lock and the cylinder brand.
Price
85 €
Urgent call-out with a response under four hours: €85. Scheduled visit within 24-48 hours: €65. First hour of labour included, materials billed separately, no travel charge inside the M-30. Prices exclude VAT.
How to open a job
- 01
Send a photo and the address on WhatsApp.
- 02
We confirm a time inside the check-out window.
- 03
You get the closed report with before and after photos.
Frequently asked questions
- Do you open doors that have slammed shut?
- We attend and solve what is mechanical. When the opening requires a certified locksmith, we say so straight away instead of wasting your afternoon.
- Can you prepare spare key sets?
- Yes. We cut copies and drop them wherever you say: key box, management office or concierge.
- Do you fit smart locks?
- We install and align the model you already use across your portfolio, so cleaners do not have to learn two systems.
Other breakdowns