Locks

Jammed lock or door that will not close in Madrid

A guest locked out is a clock running.

A seized lock or a key box that will not open leaves the guest on the street and your phone ringing. We work on cylinders, locks, handles, door closers and key boxes inside the M-30, and leave a copy of the photo report.

Or call 623 80 71 99

Common cases
  • The key goes in but will not turn, or turns halfway.
  • The door only shuts with force: the frame or the hardware has moved.
  • The key box will not open or the code is locked out.
  • The smart lock will not respond: flat batteries or a misaligned bolt.
  • The cylinder is worn after hundreds of check-ins.
What we do
  • Replace security cylinders and cut key sets for the cleaning team.
  • Adjust bolts, strike plates, hinges and frame clearances.
  • Repair or replace handles, springs and door closers.
  • Change batteries and recalibrate electronic locks and key boxes.
  • Lubricate and service the mechanism.
What to do until we arrive
  • Do not force the key: a snapped key inside makes the repair harder.
  • Do not spray household oil into the cylinder; it clogs the mechanism.
  • If the guest is outside, send us their number and we confirm a time with them directly.
  • Photograph the lock and the cylinder brand.
Price

85 €

Urgent call-out with a response under four hours: €85. Scheduled visit within 24-48 hours: €65. First hour of labour included, materials billed separately, no travel charge inside the M-30. Prices exclude VAT.

How to open a job
  1. 01

    Send a photo and the address on WhatsApp.

  2. 02

    We confirm a time inside the check-out window.

  3. 03

    You get the closed report with before and after photos.

Frequently asked questions
Do you open doors that have slammed shut?
We attend and solve what is mechanical. When the opening requires a certified locksmith, we say so straight away instead of wasting your afternoon.
Can you prepare spare key sets?
Yes. We cut copies and drop them wherever you say: key box, management office or concierge.
Do you fit smart locks?
We install and align the model you already use across your portfolio, so cleaners do not have to learn two systems.

Other breakdowns